Refund policy

We want you to be confident in every purchase. Before buying, you can try free preview lessons, free demo classes and free tests. If a purchase still isn't right for you, this policy explains when a refund is possible.

This policy applies to purchases made directly on the Pinnacle Academy website or app. All requests are reviewed against the usage records in your account.

You can request a full refund for a course if both of these conditions are met:

• the request is made within 7 days of the purchase date; and
• you have consumed less than 10% of the course content (lessons watched or completed, PDFs opened and tests attempted).

Refunds are not available once a course certificate has been issued, or for courses purchased at a special one-time discount or as part of a bundle where this is stated at the time of purchase.

A test series can be refunded within 7 days of purchase if no paid test from the series has been started. Free tests included with the series do not count towards usage.

Because notes are digital products that are delivered instantly, they are non-refundable once opened in the reader or downloaded.

Unopened notes can be refunded if you request it within 7 days of purchase.

If you paid in installments, the same conditions apply and the refund covers the amount actually paid. Access to the item ends once a refund is processed. Missing a future installment is not a cancellation request — please contact us if you wish to cancel.

• You were charged more than once for the same order (duplicate payment).
• Payment was deducted but the order failed and access was not granted.
• We cancel a course or batch before it starts, or are unable to deliver it as described.

• Requests made after the 7-day window.
• Courses where 10% or more of the content has been consumed.
• Notes that have been opened or downloaded.
• Accounts suspended or terminated for violating our Terms of use, including content sharing or piracy.
• Validity extensions, or access granted free of charge or as a scholarship.

1. Email support@example.com from your registered email address or call us on +91 98765 43210.
2. Include your order number (shown in your dashboard and on your invoice) and the reason for the request.
3. Our team will review your account usage and respond, usually within 3 working days.

Approved refunds are issued to the original payment method within 5–7 working days. Depending on your bank or card issuer, it may take a few more days for the amount to reflect in your account. Payments made in cash or by bank transfer are refunded by bank transfer to an account in the payer's name.

For any question about refunds, write to support@example.com or call +91 98765 43210. You can also reach us through our contact page.